Refund policy

Every TIG610 piece is made to order, just for you. Because of this, we handle returns a little differently.

Damaged, defective or wrong items. If your order arrives damaged, defective, or isn't what you ordered, let us know within 30 days of delivery. We'll send a replacement or give you a full refund to your original payment method, at no cost to you.

Sizing. We can't accept returns or exchanges for the wrong size. Please check the Size Guide on each product page before ordering.

Store credit. If you're not happy with your item, contact us within 30 days of delivery. In some cases, items that are unworn, unwashed, and in their original condition may be returned for store credit. We look at each request individually. The customer pays return shipping for store credit returns.

Timelines. We review every request within 2 business days. Escalated cases may take 5–10 business days. Approved refunds are issued to your original payment method within 7 business days of approval.

Not eligible. Items that have been worn, washed, or altered, and requests made more than 30 days after delivery.

How to start. Submit a request at tig610.com/pages/returns and we'll email you the next steps.